Job Seeker Help

Q: How do I set up my “Free” Job Seeker Account?

A: To set up your free account, click on “Free Account” under “Job Seeker Login”, fill out the required fields, and then click on “Submit” at the bottom of the page. You will then be sent a login verification via e-mail.

Q: What do I do if I forget my Username and Password?

A: If you forget your login information, you can simply click on “Forget Your Password?” and you will be prompted to enter a valid e-mail address. Your login information will then be sent to you via e-mail. Note: Changing your e-mail address in your profile changes your Username.

Q: How do I change my personal information, e-mail address, or password?

A: To change any of this information, simply click on “Modify Profile”, make your changes, and click on “Update” at the bottom of the screen.

Q: If I share an e-mail address with another person, how can we both set up a Job Seeker account?

A: We have provided a link directly to Hotmail.com so that Job Seekers can conveniently set up another e-mail address to be used for an account.

Q: After I register, how do I change my “Home” city and add or delete relocation city options?

A: You can update that information at any time by clicking on “Modify Profile”, make your changes, and then click on “Update” at the bottom of the page.

Q: How do I Copy and Paste my resume?

A: Open your resume file and hold down the Shift/Ctrl and End keys all at the same time. This will highlight your entire resume. Once your resume is completely highlighted then hold down the Ctrl and C keys at the same time then you can close out of your resume file. Now you can Logon to our site and Login with your Username and Password. Once you have gotten to your page on our site, click on the word "New Text Resume". This will take you to a resume builder page where you will need to enter your qualifiers. When you get to the large text box toward the bottom, you can click in that box until you see a flashing cursor, then hold down the Ctrl and V keys at the same time. You should now see your resume in that box. The next step is to click on "Save" to save your resume as it appears.

Q: How can I make changes to my resume or change the “Posted” date of my resume?

A: To make changes to your resume, simply click on “Modify/Renew” from your home page, make your changes, and then click on “Save” at the bottom of the page. This will also change the “Posted” date of your resume, and “Move” it to the top of the list that Employers view when searching the resume database.

Q: Can I make my resume Confidential?

A: Yes. Click on “Modify/Renew” under My Resume from your home page. Scroll down to Step 4, select the appropriate option and click on Save at the bottom of the page. Please keep in mind; however, that any information listed in the text box for a “New Text Resume” will be visible to Employers.

Q: Can I post my resume and make it not viewable by Employers?

A: Job Seekers can choose to “Disable” their resume until they are ready to make it available to Employers searching the resume database.

Q: Will marking my resume as “Confidential” make it less visible to Employers?

A: When Employers conduct a search of the resume database, the search criteria is based on discipline, level, and type of employment. Therefore, marking it as "Confidential" will not lessen the visibility of your resume

Q: If my resume is marked as “Confidential”, how will an Employer be able to contact me for more information or for an interview?

A: An Employer will contact you through the website by sending a message to you, or an Online Interview via the “Mail” box in your Job Seeker account.

Q: How can I spell check my resume?

A: We recommend that you enter your resume information on a Word document to spell check it before posting it to your Job Seeker account.

Q: Can I reset the number of companies who have looked at my resume?

A: You can do this from your Job Seeker “Home” page. Simply click on the link provided to reset the number of times viewed.

Q: How can I tell which Employers have viewed my resume?

A: Many of the Employers who subscribe to Careers Online prefer to remain anonymous until they confirm that the resumes they view actually meet the criteria for open positions. On the other hand, Job Seekers remain anonymous as they view Job Postings until they submit their Resumes.

Q: How do I save my job search?

A: Once you have saved your resume to your Job Seeker account, you can then click on “Search Job Postings”, and under “Quick Search” this will show you the job postings in your city that match your current résumé’s Disciplines, Level and Type of Employment. We also strongly suggest that you use the Jobs Direct feature of the web site.

Q: What is Jobs DirectTM?

A: JobsDirectTM is a powerful job-searching tool. It will notify you via e-mail of new job postings that meet your criteria based on your résumé’s Disciplines, Level, and Type of employment. Jobs DirectTM is automatically enabled when you create your resume. To disable Jobs Direct, click on the Jobs Direct tab and click on “Disable Jobs Direct”.

Q: When a job is posted, how long does it stay active?

A: Jobs will stay on the Careers Online web site for 30 days from the posted date. It is the Employer’s decision whether or not to remove the posting if the position is filled before the end of the 30 days.

Q: How do I view jobs outside of my “Home” city?

A: When conducting a job search, Step 4 – Select Cities, defaults to your “Home” city. Follow the directions to select 1 or more other cities to view open positions in.

Q: How do I use the Keyword search?

A: When conducting a search for open positions you can enter a “Keyword” in Step 5. Keywords can be anything including a Job Title, Skill, Name of an industry or Company or a location. Entering keywords as part of your search will result in links to jobs containing those words in their description appearing on the results page.

Q: Can I search for multiple disciplines at one time?

A: You can search for multiple disciplines from the “Custom Search” feature in your account. This is found under “Search Job Postings”. To select multiple disciplines simply press and hold down on the ‘Ctrl’ key while making your selections.

Q: What happens when I apply on line?

A: Whenever you “Apply” for an open position, any message you have entered, along with your resume, if posted to the site, will be forwarded to the appropriate employer. That Employer is then notified via e-mail to prompt a response to your application.

Q: How do I know which positions that I have applied for?

A: Whenever you “Apply” for an open position, the system will automatically save this information under "Saved Job Postings". The open position, date you applied, and any notes that you keep for your records will be saved.

Q: How can I find additional information on a Company that has placed jobs on the site?

A: Many Employers will provide a link to their website in their job postings. You can also click on “Top Companies” which will display Company logos for certain Employers who are using our website. These logos provide a link to the Companies posted positions plus a link to their website.

Q: What does this error mean?

A: Below are some examples of errors that you may encounter when surfing the Internet:

CreateRecordset error ‘8004166a’ Expecting Phrase – Punctuation Error This error may occur in a Keyword job-posting search. For example if you entered a comma or an apostrophe after your last keyword, you would receive this error.

HTTP 404 File Not Found or Page Cannot Be Displayed – Communication Error A connection error has occurred somewhere between your system and our site. Check the URL address for accuracy and click refresh or reload on your browser.

HTTP 500 Internal Error – Server Failure Occurs is our site is not operating properly. Wait a moment and then click on refresh or reload on your browser.

Microsoft OLE for SQL server error – Occurs when the database management system that responds to queries is not functioning properly. This may prevent you from logging onto the Careers Online site, creating or editing a resume, or other functions in your account.

Q: I use WebTV and am not able to perform all of the functions in my account.

A: WebTV is limited in it’s ability to perform all of the features of the website. For best results, we recommend that you use Microsoft Internet Explorer 5.0 or Netscape Navigator 4.7 or higher.

Q: How do I clean out my temporary Internet files or my cache?

A: The following are a list of instructions for cleaning out your temporary Internet file or cache:
Internet Explorer 4.0 and 5.0:
Depending on which version of Internet Explorer you are using please click on either “View” (version 4.0) or “Tools” (version 5.0) on the tool bar at the top of the browser and then select “Internet Options”. The pop-up screen will go to the General tab. Under “Temporary Internet Files” click on “Delete Files”. Under “History” click on “Clear History”. Click OK to finish.
Netscape:
Click on “Edit” on the tool bar at the top of your browser and then select “Preferences”. Open the “Advanced” category by clicking on the + sign next to the word “Advanced”. Click on “Cache”, and then click on “Clear Memory Cache” and then “Clear Disk Cache”. Click OK to finish.
AOL 4.0 and AOL 5.0:
Click on “My AOL” on the tool bar at the top of your AOL screen and then select “Preferences”. Under “Preferences” click on the WWW icon. The pop –up screen will go to the “General” tab. Under “Temporary

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